Policy draft · approval required
Clarity about changes and cancellation.
Notice, fee corrections and refunds must be agreed in writing before service or billing starts.
1. No live service here
This test build does not start a service, charge a fee or collect freight payments, so there is nothing to cancel or refund yet.
2. Stopping the service (approved, not yet active)
Give written notice at any time. Fees stay due only for loads booked before the notice. The notice period and what happens to loads in progress will be set in the written agreement.
3. Disputes and refunds (approved, not yet active)
Dispute any statement line within 14 days; we reply within 5 business days. A fee charged in error, twice or on the wrong amount is corrected as a credit on your next statement, or refunded to your original payment method if you ask or the service has ended. There is no cancellation fee and no automatic debit.
4. Closing an account
Exporting your records, continued access where needed, retention and deletion must match the final terms.