Questions, without the runaround
Get clear answers before you commit.
The service, your control, fees, documents and what is live today.
Who decides which loads I take?
You do. We send a summary with the rate, miles, empty miles and appointment. Nothing is booked until you approve it, and your approval is recorded.
Who do you work with, and who pays you?
We contract with the carrier: its owner or a representative the owner authorizes in writing. Only the carrier pays us, and only our dispatch fee. Brokers, shippers and factoring companies never pay us.
How do you work with brokers?
As a dispatch agent for the specific carrier that appointed us. Every load search is for one named carrier, and a load is offered to that carrier only. We don’t solicit shippers, take payment from brokers, collect freight pay or move a load to another carrier.
How is the dispatch fee calculated?
Your first week is free, starting with the first load we book for you. After that the fee is 3% of the trip’s line-haul plus the fuel surcharge on the rate confirmation. Detention, layover, compensation such as TONU, and reimbursements are excluded. The rate never rises automatically: any increase needs your written agreement first and never goes above 5%. Statements are issued each Monday and due that Friday, in USD. Example: $2,000 line-haul + $300 fuel surcharge at 3% = $69.
When does the free week start?
With the first load we book for you. Loads booked within 7 calendar days of that booking (New York time) carry no dispatch fee, even if they deliver later.
Is there a guaranteed rate per mile or number of loads?
No. There are no guaranteed rates, load volumes or earnings. The calculator on the pricing page is an illustration with your own numbers.
What equipment do you support?
Dry van, reefer, flatbed, box truck, hotshot and power only. A person confirms the fit, service area and requirements with you before onboarding.
Do I need my own MC number?
It depends on how your operation is set up. If you are leased on to a carrier, we need to confirm the arrangement with them first. We don’t give legal advice; FMCSA is the official source on authority.
What will you ask for during onboarding?
Company and representative details, authority numbers where they apply, equipment, insurance information and the signed agreement. We never ask for load-board passwords, and we don’t collect SSNs or bank details in a public form.
When can I reach you?
Monday to Friday, 7 AM to 6 PM Eastern Time (New York). Loads already in progress are supported outside office hours.
Do you track my truck live?
No. There is no GPS or ELD connection. A last known position is only recorded by hand from a check call, with its time and source.
Can the records replace my accountant?
No. The portal keeps carrier revenue, recorded expenses and OwnDispatcher fees in separate columns. Amounts are records for your own reporting, not a balance we hold for you. It is an organizing tool, not tax or accounting advice.
Can I stop the service or dispute a statement?
Yes. You can stop by written notice, with no cancellation fee; fees stay due only for loads booked before the notice. Dispute any statement line within 14 days. The full terms will be in the written agreement, which a lawyer is still preparing.
Can I apply or pay today?
This site is a test build. Accounts and applications work with test data only; no live service, billing or payment is running yet.
Still have a question? Talk to our team.
See how your operation fits.
No commitment. A person reviews every application.